No hot water: gas water heater replaced, plus a new AC capacitor
Last updated Reviewed by Waseem Shahzad, Lead Technician
East Meadow, NYWater Heater ReplacementTechnicians: Waseem and JustinJuly 2026
A no-hot-water call. The gas water heater had failed, so we replaced it with a new 40-gallon direct-vent unit and also replaced an AC capacitor.
What the homeowner reported
The homeowner called because there was no hot water.
What we found
The gas water heater had failed and could not be repaired. On the same visit, the outdoor air conditioning condenser needed a new 40/5 capacitor.
What we did
Waseem and Justin shut off the gas, drained and disconnected the old tank, and removed it from the basement. They installed a new 40-gallon, 40,000 BTU direct-vent natural gas water heater from A. O. Smith, reconnected the water and gas lines, and checked every connection for leaks. They also replaced the 40/5 capacitor on the AC condenser.
Visits and time on site
One visit, with about seven hours on the job as recorded.
The result
The new water heater was working properly with no leaks, and the air conditioner had its new capacitor. Warranty information for the new heater was sent to the homeowner.
Job details are from our July 2026 service record for this East Meadow home. Customer details are left out.
General information, not details from this job
About replacing a gas water heater
A tank water heater that stops heating can sometimes be repaired, but a leaking tank or a failed burner assembly on an older unit usually means replacement. A direct-vent model draws combustion air from outside and vents through the wall, which suits basements without a chimney connection. The gas line, water connections and venting all have to be checked for leaks before the heater is left running.
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