24/7 Emergency Heating & AC Repair

These are the calls that should not wait until morning:

• No heat with a freezing forecast. A failed ignitor, flame sensor, inducer motor or control board on a furnace; a burner lockout, circulator or low-water cutoff on a boiler. A cold house overnight risks frozen pipes.
• No cooling in extreme heat, especially with elderly residents, infants or anyone medically vulnerable at home. Usually a failed capacitor, contactor or fan motor.
• Water leaking from an air handler or furnace, particularly in an attic or above a finished ceiling. A clogged condensate drain or a frozen coil.
• Burning or electrical smells, or a breaker that keeps tripping.
• Soot, a puff-back or a boom on ignition from an oil burner or gas furnace.
• A leaking water heater. Shut off the water supply and power first; see water heater repair.

If you smell gas or a carbon monoxide alarm goes off, leave the house first and call the gas utility or 911 from outside. Do not touch switches or the thermostat on the way out.

1. You speak to a person. We ask what the system is doing, any error code and what you have already checked, and suggest anything that is safe to try.
2. We give you a time window and tell you if it changes. We do not promise arrival times in minutes, because the first cold night of the season is busy for every heating company on Long Island. We prioritize no-heat calls and households with vulnerable residents; tell us when you call.
3. Make it safe. The technician deals with any immediate hazard first, such as shutting off a leaking unit or isolating an electrical fault.
4. Diagnosis and a price before work. You hear the cause and the cost before anything is repaired.
5. Repair, or a safe temporary fix. Most common failures are fixed on the first visit with parts from the van. If a part has to be ordered, we will tell you and, where it is safe, get you some heat or cooling in the meantime.

• Time of the call. Ask about after-hours and holiday rates when you call, so there are no surprises on the invoice.
• The failed part. A capacitor or ignitor costs far less than a motor, control board or compressor.
• Fuel and equipment type. Oil burners, steam boilers and heat pumps each have their own parts and tests.
• Access. Attic and crawlspace equipment takes longer to reach safely, especially at night.
• Damage caused by the failure. Water damage or a seized compressor can add work.

A maintenance plan gives you priority scheduling on exactly the nights when the queue is long, and a discount on repairs.

In an emergency, the right move is usually to repair and get the house comfortable, then plan any replacement calmly. If the equipment cannot be made safe, such as a furnace with a cracked heat exchanger, we will tell you and help you plan the replacement rather than sell you a repair that will not last. A bridge repair that gets you through the season often saves money; our guide on emergency vs. planned replacement explains why. Financing is available through Rheem KwikComfort, with credit provided by Synchrony Bank, subject to credit approval. See financing for how it works.

Related services: furnace repair, boiler repair, AC repair, water heaters, tune-ups and oil-to-gas conversion. Guides: furnace won't turn on? 7 things to check, water leaking around your indoor unit and when AC systems fail.